Frequently Asked Questions
Safety
YES. Each ingredient that we are using to create our formulas are vegan and the final product is not tested on animals!
If this happened please contact your health care provider as soon as possible!
Our products are dermatologically tested but we do not encourage using make-up if you have an acne-prone skin especially if you are under treatment. Please check with your dermatologist and ask for advise!
Order
Once an order is placed, we begin processing it from the moment it enters in our system, therefore the order can’t be changed or canceled.
Sure. As soon as your package ships you will receive an email with the tracking number so you can see the shipment process in real time.
We are sorry you are facing this situation. Please send us an email or call us as soon as possible.
Even if we do our best when it comes to packaging and securing our products, if this thing is happening please contact us right away.
General Inquires
Shipping is free for all UAE purchases of 50$ (excluding taxes) and for international purchases of 100$ and over (excluding taxes).
For UAE orders, products returned within 30 days of purchase are eligible for free return shipping. Unfortunately we cannot accept returns from outside of UAE. (Team checking the products)
We are happy to know that you want LAU BEAUTY to be part of your projects! For collaborations, please contacts us on email and don’t forget to write “COLLAB” in the subject so we can answer you as soon as possible!
